This topic is contained in the PDXpert help file: select Contents from the application's Help menu.

Reset the administrator password

The super administrator account is the primary means for accessing your system under these unusual conditions:

• All known log-in accounts or passwords have been lost. Use the super administrator account to re-establish usable user accounts in the PDXpert client's User Management window.
• More log-in accounts have been assigned than are permitted by your PDXpert software license. Use the super administrator account to remove user accounts in the PDXpert client's User Management window. When the total number of log-in accounts is within the maximum users shown in the Software License Key window, all users will again have normal access.

Anyone with access to the PDXpert Application Server console will be able to reset the super administrator account. The PDXpert client application will then provide full access to your PDXpert system configuration and product data. You should ensure that access to the computer on which the PDXpert Application Server has been installed has adequate access controls.

1. Click on the Manage tab.

2. In the Maintenance area, click the Reset Admin button. The status text will indicate that the super administrator account password has been reset, and will display the account user name that you must enter into the PDXpert client log-in window.

You should now be able to log into the PDXpert client application. At the client log-in windows, type the super administrator's user name into the Enter your account name textbox, leave the Enter your account password blank, and click the OK button.

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Help topics describe the most current PDXpert PLM software release, and may differ from earlier releases.