How to purchase, renew or upgrade your PDXpert license
First-time buyers of a new PDXpert license
At your request, we can configure mixed perpetual/subscription licenses
as well as provide short-term licenses. For subscription licenses of 3 months or
less, please contact us prior to making your purchase.
US and Canada
We accept your (1) company check in US funds, or (2) company
purchase order. For most customers, we are pleased to offer payment terms of NET 30 DAYS without
a credit check. Upon receipt of your PO, we provide a temporary license
that's valid for 35 days, and will email your license key immediately upon
bank receipt of funds.
Other countries
You may send us a wire transfer,
or a check issued by any international bank with US offices. All amounts
must be denominated in US dollars. All wire transfers are subject to an
additional 2% bank transfer service fee. If you wish to make a wire
transfer, please contact us for correspondent bank information.
Providing your purchase order
You may place your purchase order via
email, fax, postal mail service, or telephone. We recommend always
sending an email, even when sending your order via other means, so that we
may return an acknowledgement as quickly as possible.
Ensure that the purchase information includes your
company's name, address, postal (zip) code, and country, as well as your email
and telephone.
If you are a purchasing or financing service handling the
transaction on behalf of another company, you must
indicate the full contact details of your principal. Our software license
requires acceptance by the company that actually installs and uses the
product; we will not issue a license in the name of an intermediary or
broker.
Item numbers
If you are issuing a
purchase order, you may refer to our products using the following numbers:
Calculating the cost of a subscription license
Here's how we calculate your subscription license cost
and expiration: (a) We determine your discounted price based
on the number of users and the commitment period. (b) We
then take the monthly rate, multiply it by the number of
months you've selected, and (c) multiply the result by the
number of users you've selected. (d) For the full
year, we increment the start date's year. For fractions of a
year, we increment the start date's month.
For example, suppose that you choose to start a subscription for
6 users on April 10 and you want the subscription to run 8
months. We calculate the total cost (a) using the monthly
price per user from the 6 month/5 user cell, (b) multiply
this cost per user by the 8 month commitment period, and
then (c) multiply this result by the 6 users. (d) Your
expiration period is 8 months after April 10th, which is December 10th.
All subscriptions are paid in full at the beginning of the
subscription period. Additional licenses are discounted based on your total
minimum user commitment, which includes all of your
currently-active
licenses.
An established subscription
cannot be reduced prior to its expiration, and the
subscription fees are not refundable. However, you can renew
a subscription at its expiration for a shorter period or for
fewer users. You can also purchase a replacement perpetual license
at the end of the subscription period. You can take advantage of additional discounts by
adding users and/or extending the subscription period while
the subscription is active.
Prices are subject to change
without notice.
Calculating the cost of a perpetual license and MSU
Here's how we calculate your perpetual license price and annual maintenance,
support and upgrade (MSU): (a) We determine your discounted perpetual price
based on the number of users you've chosen, and (b) if you've opted for MSU, add
the MSU rate for that minimum commitment. We then (c) multiply the result by the
number of users you've selected. (d) For the MSU expiration date, we simply
increment the start date's year.
For example, suppose that you purchase a perpetual license for 6 users on
April 10 and you choose to include annual maintenance, support and upgrades.
We calculate the total cost (a) using the one-time price per user from the 5
user cell, (b) add the annual MSU cost per user, also from the 5-user cell,
and then (c) multiply this result by the 6 users. (d) Your MSU expiration
date is April 10th next year.
Perpetual license upgrade discounts
If your MSU service plan has expired or you never subscribed to MSU, you
may still be able to upgrade your users to the current release at a
discounted price. Your current perpetual license registration displays an
"Expiration date" that determines the discount that can be applied to our
current published price. The
license's "Maximum users" specifies the number of user accounts that can be
upgraded at that discount level.
| Time after license "Expiration date": |
within 1 year |
1 to 2 years |
2 to 3 years |
>3 years |
| Reduce perpetual license per-user price by |
70% |
45% |
20% |
0% |
At the time you purchase an upgrade, you can also purchase a new
subscription at the published price to keep your software maintained, supported and upgraded for an
entire year.
Increasing your licensed user accounts
Perpetual licenses without a current MSU subscription can
be increased, provided that the new licenses are also
purchased without MSU. Additional licenses are discounted based on your total minimum user
commitment, which includes all previous licenses purchased.
If you wish to include MSU for your new licenses, your current license
MSU must be current (or brought current). When you purchase MSU, we will
generally offer you the choice of prorating your new licenses' MSU
expiration date to the previous licenses' expiration, or synchronizing all
licenses to expire one year from your new purchase.
Renewing your PDXpert perpetual MSU or subscription license
Renewal prices are based upon your current "Maximum
Users", multiplied by the currently-published perpetual
license's maintenance, support and upgrade (MSU) or
subscription license.
Your software license information includes an expiration
date. Prior to the specified expiration date:
- Perpetual licenses: Your annual maintenance, support and
upgrade (MSU) may be renewed based upon the the "Maximum
Users" specified in the PDXpert Software License Key window.
If you choose not to renew your MSU, your will still have
continued access to the PDXpert system, but you will no
longer be able to update your software to the most current
release.
- Subscription licenses: For continued access to the
PDXpert system, your annual subscription must be renewed
based upon the the "Maximum Users" specified in the PDXpert
Software License Key window. If you choose not to renew your
subscription, please let us know if your require assistance
in extracting your data from the PDXpert system prior to the
license expiration date.
Changes to this information
All prices, discounts, policies, terms and conditions are publicly
available and subject to periodic commercial review. Any changes will be
published promptly without obligation to provide advance notice.
We've tried to write all this stuff plainly, but please let us know if we
missed the goal.