How to purchase, renew, convert or upgrade your PDXpert license
- Sales policies
- Purchasing your PDXpert software license
- Renewing your perpetual MSU or subscription license
- Purchasing additional perpetual user accounts
- Converting from a subscription to a perpetual license
- Converting between full-function and read-only licenses
- Calculating the price of a perpetual license and MSU
- Calculating the price of a subscription license
- Upgrading older perpetual licenses without MSU
- Volume discounts in multi-server environments
- Item sales numbers
- Special consideration for non-profit organizations
- Transaction documentation
- Order fulfillment
- Order cancellation
- General information
We provide standardized products and services with uniform sales policies and procedures. Our customers represent a wide variety of industries, operating structures and legal jurisdictions throughout the world; we regret that it's not practical for us to examine, negotiate and agree to each organization's unique purchase terms. Please read our policies before offering to make a purchase.
All commercial transactions between Buyer ("you", "your") and Active Sensing, Inc. ("ASI", "we", "us", "our") are subject to the standard terms, conditions and policies ("policies") described (1) on this page, and (2) within our software license agreement. Any terms or conditions that are inconsistent with or are in addition to our policies must be negotiated into a separate Master Sales Agreement ("MSA"), which must be signed by an authorized representative of each party. A signed MSA is the exclusive means for obtaining our agreement to any terms or conditions that are inconsistent with or are in addition to our policies.
For transactions that are not otherwise controlled by a signed MSA, any of the following constitute acceptance of our standard policies: (a) you offer to purchase products and/or services from us; (b) you install or use any of our products; (c) you pay for any portion of our products or services; (d) you have registered on this website and visit this web page; or (e) any other act which reasonably implies acceptance. Your acceptance authorizes us, without notice to you, to reject all terms or conditions that are inconsistent with or are in addition to our policies.
You may submit your purchase order via email, fax, postal mail service, or telephone. We recommend always sending an email, even when sending your order via other means, so that we may acknowledge your order and issue your license as quickly as possible.
Ensure that the purchase information includes your organization name, address, postal (zip) code, and country, as well as the email and telephone of the principal administrative contact(s).
For most customers in North America, we are pleased to offer payment terms of NET 30 DAYS. Upon receipt of your purchase order, we provide a temporary license key that provides access for 35 days, and will email your final license key immediately upon bank receipt of funds.
For many international customers, we can issue a temporary license key against your purchase order. Payment shall be due immediately upon your receipt of our emailed license key and invoice.
You are responsible for paying all applicable government sales, transfer, use, asset, import, customs, value-added, and other taxes, tariffs, duties and fees imposed by any governmental entity. After 1 July 2012, non-tangible computer software, such as PDXpert software, is not subject to Colorado state sales tax.1
You authorize us (a) to obtain and verify credit reports and other credit information from third parties to ascertain your suitability for credit payment terms, and (b) to report your payment performance to our banking and credit services providers. Failure to honor the agreed payment terms will affect future transactions.
If you are a purchasing or financing service that is handling the transaction on behalf of another company, you must indicate the full contact details of your principal. Our software license requires acceptance by the company that actually installs and uses the product; we will not issue a license in the name of an intermediary or broker.
By check: Checks are payable to Active Sensing, Inc. and must be for the total invoice amount in US dollars. Currency conversion fees, bank fees and other transaction costs are payer's responsibility. Mail to:
Active Sensing, Inc.
Attention: Accounting Dept.
P.O. Box 1236
Castle Rock, CO 80104-1236 USA
By wire transfer: Wire transfers must be received into our account (a) for the total invoice amount in US dollars, and (b) free of all transaction costs such as currency conversion fees; SWIFT fees; service surcharges; government taxes, duties or forex fees; or other charges. Contact us for correspondent bank information.
Renewing your perpetual MSU or subscription license
Your software license type - perpetual or subscription - determines the license duration, while the services subscription expiration date determines the effect of your renewal.
- Perpetual license: Your renewal of annual maintenance, support and upgrade (MSU) ensures continued access to new software releases, application information, and technical support. If you choose not to renew your MSU, you'll still have access to the PDXpert system, but you can no longer update your software to the most current release.
- Subscription license: For continued access to the PDXpert system, you must renew your subscription before the subscription expiration date specified in the PDXpert Software License Key window.
Your license renewal price is based upon the quantity of user accounts specified in the PDXpert Software License Key window, multiplied by the currently-published rates & discounts for the license.
As a courtesy to avoid service interruption, we'll often send a pro forma invoice about 30 days before your license expiration date. (You may request a different advance notice period, or no notice.) You can pay, modify or decline this invoice as you wish. The updated subscription license key is issued upon receipt of your payment.
If you have previously purchased a perpetual license, additional user accounts are discounted based on the revised quantity of user accounts, which includes all previous user accounts purchased.
For a perpetual license with a current MSU subscription, we will synchronize your new license's MSU expiration to the previous license's expiration date and invoice you the prorated MSU amount in addition to the new perpetual license. When the MSU is renewed the following year, all user accounts will be treated as a single block and MSU is renewed at that level.
For a perpetual license without a current MSU subscription, you can purchase additional user accounts provided that the new accounts are also purchased without MSU. Since all clients must be of the identical software release, your new license will be compatible only with your previous license's software release. If you simultaneously upgrade your older license, you can install the latest release for all users. Alternately, we'd be happy to calculate the cost of adding MSU for all user accounts.
You may convert an unexpired subscription license to a perpetual license. We prorate the current subscription and apply the remaining unused portion to your new perpetual license and MSU. An invoice is issued for the difference between the cost of old and new licenses; an unused portion that exceeds what can be applied to the new license is not refundable.
At your option, we can convert one full-function user accounts into five read-only user accounts, or vice versa. For fewer than 5 read-only user accounts, each read-only account is valued at one-fifth of a full-function account.
The license MSU/subscription expiration date will not be affected. As a result of this conversion, your user account discount level may increase or decrease: no discount adjustments will be made for the current MSU/subscription period, but may affect the discount level for subsequent renewals.
Conversions are subject to a US$100 service fee; however, we'll waive this fee if you haven't made a conversion within the preceding 12 months.
Here's how we calculate your perpetual license price and annual maintenance, support and upgrade (MSU).
We determine (a) your discounted perpetual price based on the number of user accounts you've chosen, and (b) if you've opted for MSU, add the MSU rate for that discount level. We then (c) multiply the result by the actual number of user accounts you've selected. (d) For the MSU expiration date, we increment the start date's year.
For example, suppose that you purchase a perpetual license for 6 users on April 10 and you choose to include annual maintenance, support and upgrades. We calculate the total cost (a) using the one-time price per user from the 5 user discount cell, (b) add the annual MSU cost per user, also from the 5-user discount cell, and then (c) multiply this result by the 6 user accounts. (d) Your MSU expiration date is April 10th next year.
Here's how we calculate your subscription license cost and expiration.
We determine (a) your discounted price based on the number of user accounts and the commitment period. (b) We then take the monthly rate, multiply it by the number of months you've selected, and (c) multiply the result by the number of users you've selected. (d) For the full year, we increment the start date's year. For fractions of a year, we increment the start date's month.
For example, suppose that you choose to start a subscription for 8 users on April 10 and you want the subscription to run 6 months. We calculate the total cost (a) using the monthly price per user account from the 6 month/5 user cell, (b) multiply this cost per user by the 6 month discount period, and then (c) multiply this result by the 8 users. (d) Your expiration period is 6 months after April 10th, which is October 10th.
All subscriptions are paid in full at the beginning of the subscription period. Discounts are based on your revised use account commitment, which includes all of your currently-active accounts.
An established subscription cannot be reduced prior to its expiration, and the subscription fees are not refundable. However, you can renew a subscription at its expiration for a shorter period or for fewer users. You can take advantage of additional discounts by adding users and/or extending the subscription period while the subscription is active. You can also purchase a replacement perpetual license at the end of any subscription period.
If your perpetual license's MSU service plan has expired or you never subscribed to MSU, you may still be able to upgrade your users to the current release at a discounted price. Your current perpetual license registration displays a Subscription ends or Expiration date that determines the discount that can be applied to our current published price. The license also specifies the number of user accounts that can be upgraded at that discount level.
|Time after "Subscription ends" date||within 1 year||1 to 2 years||2 to 3 years||>3 years|
|Reduce perpetual license per-user price by||65%||40%||15%||0%|
At the time you purchase an upgrade, you can also purchase a new MSU subscription at the published price to keep your software maintained, supported and upgraded for an entire year.
Each complete PDXpert system includes a license for the PDXpert Application Server software, which is bundled with your PDXpert client software at no additional cost.
Volume discounts are offered on a per-server/per-system basis that counts the number of user accounts attached to a licensed server. For companies with multiple systems (and server licenses), each system is treated separately for determining eligible volume discounts.
Moving a user account license between systems is subject to a US$100 service fee.
If you are issuing a purchase order, you may refer to the following table to identify our product item numbers, or simply contact us for assistance.
- nnn is user account discount level: 001, 003, 010, 030, 100, 300
- pp is subscription period discount level: 06, 12, 24
- MSU refers to the annual "maintenance, support and updates" subscription for perpetual licenses.
|Duration||Access||Number||Item description||Unit price|
|Perpetual||Full-function||100-nnn||PDXpert perpetual full-function license
For example, 16 full-function user accounts is part #100-010 @ quantity 16.
|Perpetual license & MSU calculator|
|Annual||Full-function||150-nnn||PDXpert maintenance-support-updates full-function 1 year
For example, 16 subscriptions is part #150-010 @ quantity 16. In most cases, your MSU discount level and quantity will be the same as your full-feature perpetual license.
|Perpetual license & MSU calculator|
|Perpetual||Read-only||200-nnn||PDXpert perpetual read-only license
For example, 7 RO user accounts is part #200-003 @ quantity 7.
|Perpetual license & MSU calculator|
|Annual||Read-only||250-nnn||PDXpert maintenance-support-updates read-only 1 year
For example, 7 RO subscriptions is part #250-003 @ quantity 7. In most cases, your MSU discount level and quantity will be the same as your read-only perpetual license.
|Perpetual license & MSU calculator|
|Subscription||Full-function||5pp-nnn||PDXpert user-month full-function license/xx month rate
For example, a 12-month subscription for 6 user accounts is part #512-003 @ quantity 6.
|Subscription license calculator|
|Subscription||Read-only||600-nnn||PDXpert user-month license/read-only
For example, 2 RO user accounts with period identical to your full-function subscription (say 12 months) is part #600-001 @ quantity 2.
|Subscription license calculator|
We may offer price discounts or in-kind donations to selected non-profit organizations that develop technologies, products or services for (a) meeting basic human needs; (b) expanding employment opportunities; or (c) mitigating human impact on the environment. If you represent a US 501(c)(3) or comparable organization, contact us to learn more.
In addition to the policies described on this page, all purchases are subject to the terms and conditions specified in our transaction documentation.
Standard transaction documents
Our standard commercial transaction documentation is provided in electronic form via email:
- At your request: a sales quotation [Adobe PDF].
- At your request: a US IRS W-9 form [Adobe PDF].
- At your request: a purchase order acknowledgement.
- Invoice for payment [Adobe PDF] and, in most cases, a temporary license registration key [email attachment]. This represents the product delivery.
- If you are paying via wire transfer: bank instructions.
- Payment confirmation and a final license registration key.
We require minimal documentation to adequately service your transaction:
- Authorized technical and administrative representative(s).
- Purchase order or equivalent instruction issued by an authorized employee or agent.
- Exemption certificate for tax-exempt organizations within Colorado.
Non-standard transaction documents
Before issuing your purchase order: You must identify all documentation that you require from us that is not listed as standard transaction documentation, above. Non-standard transaction documents may include customs declarations; tax and regulatory forms; endorsed, stamped, printed, mailed and/or couriered copies of transaction documents; use authorizations; and licensing or other certificates.
Special documentation requests usually require additional processing service fees which we will quote, and which must be shown in your purchase order.
All orders for software and supporting documentation are fulfilled electronically. Delivery consists of (1) a software license registration key provided under the terms specified on this page, (2) any imported data or other contracted services, and (3) our invoice. We do not offer our products on physical media, and you will need an Internet connection to obtain your software.
If you have a subscription license or subscribe to MSU service, you'll receive email notices of upgrade software availability. Upgrades are available for download from our website at your convenience, and you may skip any upgrade without affecting your ability to accept future upgrades to which you're entitled.
You may increase, decrease or cancel a software license purchase without penalty at any time prior to our delivery of your first software license key. Upon our delivery of your first temporary license key, you have up to 30 days to modify or cancel the transaction. After we receive your payment, your software licenses and related maintenance, support and upgrade subscriptions cannot be canceled or refunded.
Should you wish to cancel previously-agreed services, you must notify us in writing (by fax, email, or regular mail). Upon receiving your cancellation, we agree to apply reasonable efforts to minimize the cost for winding up any in-process tasks. You will be invoiced for our actual time at standard or quoted rates (whichever is less), as well as for all travel, materials and other out-of-pocket expenses that we incur on your project.
We reserve the right to decline new orders if previous invoices remain unpaid, or for any other lawful reason. We will decline transactions with organizations that are subject to U.S. Government trade sanctions.
All prices, discounts, renewal and conversion policies, terms and conditions are subject to periodic commercial review and modification. Modifications are published when they become effective, without obligation to provide advance notice.
- See Colorado Revised Statutes, 39-26-102(15)(c)(I)(C) and the Colorado Department of Revenue, Taxpayer Service Division, bulletin Sales 89 (March 2012): Non-taxable software is that which is "transferred by remote telecommunications to the purchaser’s computer, where the purchaser does not obtain possession of any tangible medium in the transaction."
- The policies on this web page were last reviewed and updated on 10 January 2013.
Creating a BOM & Processing an ECN