Obtain technical support

  1. From the Help menu, select Technical Support...

  2. On the PDXpert Technical Support window, note the methods for contacting us.

Application log files §

To help find errors, the PDXpert Application Server and the PDXpert client record ("log") their activities.

As described below, you normally click a Save Log Files button, which is available in the server and client.

However, in some cases you may need to go to a Windows folder to obtain the log files. In this case, you'll go to an "environment variable" location such as the %ProgramData% folder. Windows expands these variables into actual file paths as needed.

Environmental variable folders §

To locate an environment variable folder, do one of these:

  • Open File Explorer and type the value into the address bar and then press the Enter key.

    Find system folder using File Explorer
  • Enter the value into the Windows Start menu's search box and then press the Enter key.

Server application log files §

The PDXpert Services and the PDXpert Application Server application log files contain a record of normal and unusual events. The target files are created only on the computer where the PDXpert Application Server has been installed.

Server UI is open and responsive §

Using the PDXpert Application Server:

  1. Open the PDXpert Server console.
  2. On the Manage tab, click on the Save Log Files button, and save the file to a convenient location.

Server UI can't be opened or doesn't respond §

If the PDXpert Application Server console can't be opened or is unresponsive, find the log files.

  • Target files: PDXpert.Service.log and PDXpert.Server.log
  • PDXpert environmental folder: %ProgramFiles%\PDXpert\PDXpert PLM\Logs

To obtain a copy of the log files:

  1. Locate the target log files folder in Windows Explorer (described above).
  2. In Windows Explorer, right-click the log files' folder and select Copy from the context menu.
  3. Right-click on an open area of your Windows Desktop and select Paste from the context menu.
  4. Right-click and select Send to > Compressed (zipped) folder to create a Logs.zip file.

Client application log files §

The PDXpert client log file contains a record of normal and unusual application events. The client target file is created only on a workstation with the PDXpert client installed.

Client UI is open and responsive §

If you do not have the PDXpert PLM client application open:

  1. Run the PDXpert PLM client application.
  2. On the PDXpert log-in window, click the Options button.
  3. Click on the Save Log Files button, and save the file to a convenient location.

If you already have the PDXpert PLM client application open:

  1. On the Help menu, select the Technical Support... command.
  2. On the Technical Support window, click on the Save Log Files button, and save the file to a convenient location.

Client UI can't be opened or doesn't respond §

If the PDXpert PLM client application can't be opened or is unresponsive, find the log files.

  • Target file: PDXpert.log
  • Windows environmental folder: %LocalAppData%\PDXpert\Logs

To obtain a copy of the log files:

  1. Locate the environmental folder in Windows Explorer (described above).
  2. In Windows Explorer, right-click the log files' folder and select Copy from the context menu.
  3. Right-click on an open area of your Windows Desktop and select Paste from the context menu.
  4. Right-click and select Send to > Compressed (zipped) folder to create a Logs.zip file.

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